Customer rings phone giant EE to try to pay a £35 bill and is stunned to get reply calling him a 'f****** c***'
- Charlie Doherty, 18, said he was trying to pay his £35 bill over the phone
- But he got into an argument when call handler refused to accept payment
- He 'said something' in the 'heat of the moment' and the EE worker hung up
- Moments later, he received email from phone giant calling him a 'f****** c***'
'Shocked': EE customer Charlie Doherty
A
teenager said he was left 'shocked' when he received an email from
phone giant EE calling him a 'f****** c***' after he tried to pay his
bill over the phone.
Customer
Charlie Doherty, from Bexleyheath, south east London, said he phoned
the network but got into an argument when the call handler refused to
accept the £35 payment.
The
18-year-old admitted he 'said something' in the 'heat of the moment',
reportedly prompting the EE employee to end the phone call.
Moments later, the offensive message appeared in his inbox.
According to the Sun,
the email read: 'This is an email confirming that your order with EE
has now been cancelled and any refunds required have now been raised.
'Same to u ur a f****** c***'. The message was still signed off 'Kind Regards EE'.
Mr Doherty, a carpenter, told the newspaper he was 'shocked' when he read the reply.
He
said: 'It is one thing being rude on the phone in the heat of the
moment and regretting it and another thing all together sitting down and
sending a sweary email to a customer.'
A
spokeswoman for EE told MailOnline that Mr Doherty had originally
phoned to ask for an upgrade to an iPhone6 and was told he was not
eligible at that time.
He was also told he had outstanding charges listed on his account as he had been late paying bills, she said.
She added Mr Doherty had told the call handler 'f*** you, you c***', and that he was the one who ended the phone call.
EE
said in a statement: 'The email Mr Doherty received is inexcusable and
appropriate action has been taken against the member of staff.'
Offensive: Carpenter Mr Doherty, 18, reportedly received this email from EE, calling him a 'f****** c***'
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